Grievance Redressal Policy  

At wearnest, operated by Glynovance Private Limited, we are committed to offering a seamless and trustworthy shopping experience for all customers. We believe in fair practices and transparent resolution of consumer concerns. Our Grievance Redressal Policy ensures that your issues are handled promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?   
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which the customer seeks a resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment concerns, problems with returns, refunds, or exchanges, dissatisfaction with customer service, and queries regarding our policies.  

How to Raise a Grievance   
If you have a concern, we encourage you to contact us through our support channels. Here’s the process:  

Visit our Help Centre or Contact Us Page   
Go to the “Help Centre” or “Contact Us” section on our website or mobile app.  

Select Your Issue   
Choose the appropriate category or topic related to your concern.  

Submit Your Query   
Provide all essential details, including your order ID, a description of the issue, and any supporting documents or images.  

Once submitted, our support team will review your concern and respond accordingly.  

Escalation to Grievance Officer   
If your concern remains unresolved or you are not satisfied with the response from our customer care team, you may escalate the issue to our designated Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws. To maintain accountability and ensure legal compliance, wearnest has appointed a dedicated Grievance Redressal Officer. The officer oversees the grievance process, ensures fairness, and addresses unresolved or escalated concerns. You may contact the Grievance Officer via email at glynovancepvtltd@gmail.com.  

Grievance Handling Process   
Acknowledgement: We will acknowledge your grievance within 48 hours via email.  

Unique Ticket/Reference ID: A unique grievance ID will be issued and shared with you to track your complaint.  

Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your grievance at the earliest, generally within 7 working days or as required under applicable laws.  

Updates & Communication: You will receive timely updates regarding the progress of your grievance through your registered communication method.  

Closure of Grievance   
Your grievance will be considered resolved and closed under the following circumstances:  

• When you receive a satisfactory resolution from our support team or Grievance Officer.   
   
• When you do not respond to our communications within a reasonable time after a resolution is provided.   
   
• When a final resolution has been communicated in line with our policies and applicable laws.  

Contact Us   
For further queries or to raise a grievance, please contact us at glynovancepvtltd@gmail.com.  

Note   
This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.